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Tuesday, April 7, 2020

Travel Agents Association of India: We Cannot Process Refunds

Travel Agents Association of India: We Cannot Process Refunds Travel Agents Association of India (TAAI) is the nodal and premier Travel & Tourism association in India. Today, Jyoti Mayal, President of TAAI, issued the following statement in response to why travel agents and tour operators are unable to process refunds. She stated: Due to the ongoing global COVID-19 pandemic, airlines have stopped operations. Globally, […] - eTurboNews | Trends | Travel News
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1 comment:

  1. Greetings Madam President,

    Airlines not in operations is not a valid reason why a Travel Agent cannot process refunds on air tickets purchased from their Agency.
    An IATA Travel Agent can process a refund using the GDS that the Travel Agent uses.
    The refunds and I am positive you are aware, are easily processed through GDS, either Amadeus or Travelport, Sabre what ever the Agency uses to initially have the ticket issued.
    The weekly BSP sales report shows the refund accordingly that was processed.
    On these difficult times, Madam President, one must be more sympathetic towards the clients/customers rather than delaying the refund with unwarranted excuses.
    Trust that I have been crystal clear and transparent.
    Best
    Nick

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