As a company that is focused on providing customers with the best experience in transit services, Universal Taxi has made sure to implement a wide range of state-of-the-art tech tools to ensure that convenience remains high. In addition to its automated services and GPS location tools, this Illinois-based company has made sure that customers can place orders through its direct online booking service. While Universal has seen success through its introduction of online booking, a recent article from The New York Times reveals that some third-party apps promising these services face significant problems.
The article reports, "Last year, App City discussed the taxi-hailing apps available to New Yorkers. There was Sedan Magic, convenient but exorbitantly expensive, and the crowd-favorite Uber, which for all its popularity was also high-priced. And then, out on the horizon, there was Hailo, an app from London that would allow a user to hail a yellow cab and pay yellow-cab rates. Services like Hailo were stalled for months as operators filed suit against the city, saying the apps were equivalent to prearranged rides, which are banned by city rules. But in April, a State Supreme Court justice dismissed the lawsuit, opening the way for passengers and drivers to use the apps."
Noting that Uber and similar apps have faced legal issues in California--particularly those coming from unions--Universal Taxi notes that the constant onset of issues regarding these apps offers little consistency to passengers. According to the company, it is important that consumers have an online resource that they can not only trust, but that is also affordable. Its online booking service, www.universaltaxidispatch.com for instance, is direct and poses no third-party charges to its consumers as some of the apps mentioned in the New York Times article might.
In a recent press statement, Universal Taxi comments, "Universal Taxi Dispatch offers our very own online booking for immediate taxi service. Our customers never struggle with our easy online booking site, always receive prompt attention with taxi's arriving 10-20 minutes from their request and always receive exceptional customer service."
According to The New York Times, despite the legal issues stalling the introduction of booking apps, those who are able to use these services often find themselves frustrated. For instance, some claim that even when there are plenty of available cabs present on the streets, an app may say that there are no vehicles present. As a solution to this problem, Universal Taxi encourages consumers to book online directly through a company's site to ensure that a certain cab will arrive.