Biman Bangladesh Airlines, the national flag carrier of Bangladesh, has signed a 10-year agreement with SITA to transform and manage its infrastructure as it prepares to double its passenger numbers. Under the multi-million dollar agreement, SITA will upgrade Biman’s global network and operational messaging and harness the power of the Air Transport Industry (ATI) Cloud <http://www.sita.aero/products-solutions/solutions/ati-cloud> to transform its workspace, helping the airline achieve substantial savings.
Kevin John Steele, Managing Director and CEO, Biman Bangladesh Airlines, said: “Over the next two years, we plan to double both our fleet and our passenger numbers, while also improving customer service and significantly reducing our operational costs. SITA will help us upgrade our systems architecture, which will enable us to launch new user-friendly products, as well as innovative tools for our staff. In addition, SITA will proactively manage our network infrastructure in line with our specific business objectives, so we can focus on our growing business, while remaining up-to-date with the latest technology.”
SITA will also provision infrastructure at the airline’s global locations and deploy a new PABX with enhanced functionality at Biman’s offices in Dhaka, which will be integrated into the airline’s call center. In addition, SITA will offer flexible, on-demand IT services and industry software through the ATI Cloud. The ATI Cloud will deliver a comprehensive suite of standard and ATI applications, specifically adapted to the airline’s needs, to any location and any device. It will also create efficiencies across data, servers and applications, contributing to operational cost savings.
As part of the 10-year deal, Biman will introduce SITA’s CrewTablet <http://www.sita.aero/product/crewtablet> , which will enable its crew members to use tablets integrated with its business applications to enhance inflight services to customers. CrewTablet allows crew members to quickly and easily access passenger and operational data, making them more responsive and improving onboard operations. In addition, with use of digital forms and reports, CrewTablet helps reduce operational costs, creating fuel savings by decreasing the weight of traditional paper reports and manuals carried onboard.
The new agreement is designed to support Biman’s aggressive transformation plans and organic growth strategy, while enabling the airline to better manage IT costs in line with its business requirements. For example, all network charges will be based on the total number of passengers boarded.
Ilya Gutlin, SITA President Asia-Pacific, said: "SITA is focusing on helping the airline meet its overall business objectives through the effective use of technology. We’ll help the airline innovate and continually improve its IT and communications to support its ambitious growth plans, while also driving cost savings and improving service levels to meet both current and future business needs.”
SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.
SITA’s portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.
With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.
SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management.
SITA is one of the world's most international companies. Its global reach is based on local presence, with services for over 450 air transport industry members and 2,800 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.517 billion (€1.09 billion) in 2011. For further information go to www.sita.aero