Wednesday, March 20, 2013
Passengers Take Their Feedback Directly to Airlines with Passenger Choice Awards
Chances are good that you'll be traveling sometime soon. And if so, chances are even better that you'll have an opinion about your flight experience. Why not let the airlines know how you feel as soon as you step off of the plane?
This is your chance to tell the airline industry exactly what you think about the entire passenger experience – from ticketing to the flight itself to baggage claim. Fill out this easy online survey at www.passengerchoiceawards.com. The customized surveys cover every aspect of the flight, and airlines can use that information to make the travel experience that much better.
The Passenger Choice Awards were created by the Airline Passenger Experience Association (APEX) to recognize airline achievements in the passenger experience and to give airlines useful data on how flyers view specific services.
"The Passenger Choice Awards are hugely beneficial because they empower the passengers themselves to decide which airline is best in a number of categories," said Dominic Green, chairman of the APEX Awards Committee. "This program gives passengers a direct way to communicate their changing expectations, and it helps airlines determine what's working and what's not."
Travelers can complete the survey multiple times throughout the year, so every flight experience counts. The survey is open year-round. Winners are announced at the Awards Ceremony at the annual APEX EXPO in the fall. This year's APEX EXPO will be held 9 through 12 Sept. Anaheim, Calif. USA.
Awards categories include inflight publications, connectivity and communications, food and beverage, informational videos and entertainment, cabin ambiance and pre-departure experience.
Join the conversation! Become a fan of the Passenger Choice Awards on Facebook and follow APEX on Twitter for air travel tips and information, and updates about the Passenger Choice Awards!
For more information about APEX, please visit www.apex.aero.