Orbitz Worldwide Reaches Industry Milestone With 100 Million OrbitzTLC Alerts Sent to Customers

cnn.com

Online Travel Company Continues to Redefine Customer Service with the Technology and Talent Behind OrbitzTLC

Orbitz (http://www.orbitz.com), dedicated to keeping travelers "A Step Ahead(TM)," today announced it has reached a milestone with more than 100 million OrbitzTLC alerts sent to customers since the company started keeping records in 2003.

"Orbitz Worldwide is focused on enhancing the global travel experience through our leadership in technology and service," said Steve Barnhart, president and CEO, Orbitz Worldwide. "Sending more than 100 million alerts to customers is a true testament to the dedication of our employees and teleservice agents who work to keep travelers well-informed. It is also a great endorsement from our customers who continue to embrace the important added value we provide via OrbitzTLC."

OrbitzTLC Alerts notify customers via the customer's choice of cell phone, text message, PDA or e-mail of anything that might impact their travel plans. The first OrbitzTLC alert was sent in 2001, and records on alerts sent to customers were tracked beginning in 2003.

Alerts inform travelers and their designated contacts about flight status, delays, cancellations, and gate changes in a way that's well beyond "the basics." How? Orbitz Worldwide created the OrbitzTLC Center in 2001. The online travel company employs its own team of former military air traffic controllers, airline personnel, travel agents and a full-time journalist who examine travel conditions 24/7. Together with our high-tech approach, the OrbitzTLC professionals ensure that timely information keeps travelers informed throughout the duration of their trip. The OrbitzTLC distinctive collection of features includes:

-- OrbitzTLC Air Alerts -- Orbitz customers who book a flight on most
airlines can receive OrbitzTLC Air Alerts, notifying them about gate
change information, flight delays and cancellations, flight status, as
well as weather updates that could impact their flight.
-- OrbitzTLC Mid-Air Alerts -- Even after a flight pushes back from the
gate, Orbitz is working to improve the travel experience. OrbitzTLC
mid-air alerts automatically informs a traveler's preset list of up to
six contacts (friends, family, business colleagues) of arrival times as
well as possible delays, which can occur at any time during the course
of a flight.
-- OrbitzTLC Hotel Alerts -- For customers booking a package (flight +
hotel) through Orbitz, the company provides OrbitzTLC Hotel Alerts. If
a flight is delayed, Orbitz will personally call customers and with
their permission, alert their hotel that the customer will be arriving
late. In addition to late arrivals, OrbitzTLC works for customers who
may not make it their hotel at all. If a flight is cancelled, Orbitz
will personally call customers and with their permission work to rebook
them at a new hotel.

Latest OrbitzTLC Services:

-- OrbitzTLC Traveler Update -- Combining contributions from everyday
travelers with information from organizations like the Federal Aviation
Administration (FAA) and Transportation Security Administration (TSA),
Orbitz has created a powerful new information resource for travelers.
It provides important real-time data and information on key factors
that impact the travel experience, currently including security line
wait times, traffic delays, parking updates, taxi line status, flight
delays, and weather information. OrbitzTLC Traveler Update can be
accessed online at http://updates.orbitz.com or via mobile phone/PDA at
http://mobile.orbitz.com.
-- OrbitzTLC Desktop Application -- Available for download, Orbitz has a
desktop application that enables customers to access special "insider"
deals, OrbitzTLC services and a personalized deal tracker where
travelers can monitor up to three itineraries for flight and flight +
hotel deals. The OrbitzTLC Desktop Application can be downloaded at
http://desktop.orbitz.com.

Printable Version | published Oct 03, 2007

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